TERMS & CONDITIONS

TERMS & CONDITIONS


DesignerStone Ltd is a concrete products manufacturer who specializes in
production of high quality bespoke concrete items such as concrete dining
tables, fire pits, bar tops, sinks, shower trays, fireplaces and more.


Designerstone Ltd is engaged in the production of 100% Real Concrete which
can be used for life. We have been creating our concrete products with passion
for over 10 years. Over the years of working and gaining experience, we have
created 100% Real Concrete of the highest quality.


About 100% Real Concrete


100% real concrete is a material that you can use for life, it is very long
lasting, and you can re-polish and re-seal as many times as you want which
makes your product look brand new again. With every re-polishing the
aggregates and small stones in the concrete become more visible, after a few
years and numerous re-polishing's you can have a whole new design. Real
concrete consists of special aggregates, sand, and highest strength cement
along with steel reinforcement.


Concrete is becoming very popular because of the modern and rustic look.


Main advantage of concrete is also the way it is made, shapeless concrete mix
can be cast into the mould and create almost any shape. Each of the projects
is unique, based on client's specific requirements and so has a unique finish
and appearance. During the production process we try to ensure a uniform
appearance and trim for the entire project.


We deliver high quality surfaces ready for work.


Concrete is naturally porous however sealing the surface reduces the risk of
liquids penetrating into the material, also patina can develop over time with
use. Concrete as a material is pretty similar to natural stone or wood, however
there is a lot of things to remember that will keep your concrete product
looking beautiful for a long time. Ground concrete surfaces are less likely to
mark and are more effective at hiding marks than those surfaces that are just
polished. Following our Aftercare Instructions will ensure the quality and
appearance for many years.


Concrete is a very specific material with many unique features. Variations in
product's appearance and colour, hair line crazing, microcracs, flecking, pitting,
dappling, slight bends and small air bubbles/holes are considered to be part of
the natural beauty of the material. For these reasons, this article cannot be
returned or exchanged.


Distinctive features of the concrete


The article that you have just acquired is hand-crafted. It is composed of
natural materials (cement, sand, waters, aggregate and steel) and is hand
made. The pores, microcracks, slight bends and possible variation in colour are
inherent characteristics of the material used and evidence of handicraft, which
give this furniture its unique appearance and charm. For these reasons, this
article cannot be returned or exchanged.


ABOUT CONCRETE MATERIAL


The product that you are looking at is hand-crafted. It is composed of natural
materials (cement, sand, water, aggregate and steel) and is hand made. The
pores, air bubbles, microcracks. slight bends, discolouration and variations in
colour and texture are inherent characteristics of the material used and
evidence of handicraft, which give this furniture its unique appearance and
charm. You cannot achieve a perfectly controlled result as you can with plastic.
For these reasons, this article cannot be returned or exchanged.


For example, the shades of colour can vary due to the inherent nature of the
materials used, factors such as the weather and humidity on the day the
concrete product is being casted can affect the colour of the concrete.


We offer 3 lines of concrete - classic, stained and rustic.

  • Classic:

Classic and elegant high quality polished concrete, comes in full range of
colours and polishing.

  •  Stained

Stained concrete is a modern combination of two concrete colours to create
unique patterns on the surface. We are unable to control the mixing process. It
is a natural process that gives concrete a unique pattern, and the stained
concrete product becomes the only one with such a pattern in the world.

  • Rustic

Rustic concrete, stylish and industrial look is one of the most desired finish on
the market.


VERTICAL CASTING


The sides of concrete products may vary from the top surface of the products.
Vertical casting makes natural and irreplaceable patterns, it can also contain
discolouration.


The colour variations on the sides can differ depending on the colour of the
product. Darker colours can have grey discolouration in lighter shades whereas
lighter colours can have discolouration which is the colour of the aggregates
added to the mix such as sand.


This is a natural process which gives concrete its special character and makes
the product unique and the only one in the world with its’ pattern.


Cleaning


The surface of your product has been sealed to protect it from liquids and
particles of dirt. DesignerStone Ltd recommends to clean surfaces carefully
with soft equipment (such as sponge or towel) without any sharp elements.
Avoid spilling any acidic substances or using any strong chemical cleaning
products on the surface. If you accidentally spill such substance, wipe it out
immediately with a damp cloth (allowing it to dry). Our products should be
cleaned with warm soapy water using a bleach free or special cleaning
products. Scrubbing with abrasive powders or pads is not recommended as this
may damage the surface and sealer coating. You should also avoid any
corrosive, solvent materials and cleaners.


Staining


Our products are treated with sealer to help prevent staining and for hygiene
purposes. During the first few weeks DesignerStone Ltd recommend you to
keep tops as clean and dry as possible, you can use them normally. You need
to remember to wipe concrete down after every use and do not leave anything
wet on the surface or any liquids till dry. It will damage the sealer and might
leave a stain. DesignerStone Ltd also recommend you to avoid leaving acidic
substances such a vinegar and lemon juice in contact with the concrete.
Lighter colours are naturally more susceptible to staining comparing to strong
colours and should be treated with extra care for couple of weeks while they
cure. Please note that any marks and discolouration caused by the process of
production may dry and disappear after a few extra weeks after the
installation.


Acids


Particular care should be taken when using acidic foods such as lemon, fruit
juice etc. The citric acid in these types of food can leave a mark.


Cutting / Chopping


Cutting and chopping or any other abrasive action should be done on a
chopping board and not directly on the surface or product because it may
damage the surface.


Chipping


Edges or corners of the product can be chipped if knocked by heavy items.
Care should be taken when using heavy pots and pans. Surface can be also
damaged by scratching with any sharp items, which is why DesignerStone Ltd
recommends to clean surfaces carefully with soft equipment (such as sponge
or towel) without any sharp elements.


Hot Pots


Our surface may be also damaged or discoloured by the heat from hot utensils.
DesignerStone Ltd recommend you to use a board or a trivet.


Water


Our surfaces are 100% resistant to pure water. Water contains minerals that
cause white residue on the surface, however if the water will pour out and will
be erased on time there is no possibility that the spots were formed. We
recommend to dry water with a towel to prevent watermarks.


Outdoor/Indoor suitability


Suitable for exterior use under covered areas, away from direct rainfall and
sun. Concrete products can be used in an outdoor environment up to a
maximum heat of 50°C - 125 degrees Fahrenheit.


Outdoor use of our concrete products


We advise you to regularly check and clean your concrete products when in use
AND when not in use during the off season, even when covered up for a long
period of time, to ensure the best care of the product and to keep it looking
fresh and clean.


Covering concrete products


During the off season please cover your CastConcreteUK Concrete furniture
piece(s) with a protective cover 100 % polyester coated with water-repellent:
a waterproof, breathable, UV-resistant and place them in a dry location.
Concrete should not be left under the cover for an excessive period of time as
it may get damaged by condensation forming under the cover. Condensation
forms due to temperature changes which is sometimes mistaken for leakage.
We do recommend airing covers off every so often and cleaning the concrete
products.


Do not leave liquids or common outdoor dirt to dry on the concrete.


GARDEN FURNITURE COVER INFORMATION


  1. Before you fit your new cover, please check that no damage has occurred in
    transit which could result in leakage.
    2. You must always try to arrange the cover so that water runs off and does
    not collect pools, particularly over sewn seams.
    3. Fit the cover and secure it on your furniture so that it does not chafe on
    sharp points or edges.
    4. These covers are designed to help protect your furniture from rain, dirt, and
    UV rays.
    5. Concrete should not be left under the cover for an excessive period of time
    as it may get damaged by condensation forming under the cover.
    Condensation forms due to temperature changes which is sometimes mistaken
    for leakage. This breathable fabric helps release condensation trapped
    underneath the covers however we do recommend airing covers off every so
    often and cleaning the concrete fire pit table.
    6. Although these covers are designed to help protect your furniture, we
    cannot guarantee this against extreme weather conditions.
    7. We recommend that you check your cover on a regular basis to make
    sure no damage has occurred in severe weather conditions.

CONCRETE FIRE PIT AND OTHERS CONRETE PRODUCTS WARNING

  • Do not step on or sit on the fire pit (or on any other concrete products) under
    any circumstances.
  • Do not apply heavy pressure while installing burner and control panel. Failure
    to do so may result in cracks and hairlines on the concrete surface or even
    permanent damage to the product.
  • Do not place heavy objects on the top of the fire pit as this can cause
    microcracks or even cracks

WARRANTY


Our warranty is strictly subject to certain terms and conditions set out in our
Terms & Condition. Read them carefully as action or inaction on your part may
invalidate your warranty. Our warranty is only applicable in the UK and is
subject to certain terms & conditions and exclusions. We do not, however,
purport to limit your statutory rights in any way if you are a consumer. Cover
starts from the date of delivery or installation or when you picked the product
up from us. This will be clearly marked on the proof of purchase or receipt. The
duration of a warranty is 12 calendar months within those, the seller takes a
responsibility to repair or replace the product if it is faulty or damaged by his
fault. Please note, that any repairs or replacements can be done within fore
mentioned 12 months, and after such actions the warranty will not be
extended for another 12 months. Most of our products are made of natural
materials which inevitably have natural inconsistencies - part of their appeal.
The existence of any such natural inconsistencies (including veining, pot marks
or fissures) in any worktop made of natural material is therefore not deemed
to be a breech of the warranty. Similarly, differences in the colour or thickness
of any particular concrete worktop shall not be treated as a breach of our
guarantee or other statutory obligations. Hold onto your receipt or proof of
purchase as you will need it to claim under this warranty.


What is covered


Our warranty covers the material structure of products manufactured and
fabricated by DesignerStone Ltd on the following terms purchased by you
against material defects for the duration of the warranty only. If you have had
your product fitted by DesignerStone Ltd, then we also guarantee that the
workmanship of the installation of the products shall be of satisfactory quality
and reasonably fit for normal domestic use. At our discretion, we will repair or
replace in part or whole, or offer you the appropriate warranty value in cash on
any product which is covered by our warranty if the claim under our warranty
is justified in our reasonable opinion. If a replacement product is offered by us,
but identical materials are no longer available, we reserve the right to replace
the product with the nearest equivalent.


Cracks above +2mm wide is covered by DesignerStone, up to 3 months from
the date of installation.


Our warranty is strictly subject to you notifying us before having any work
undertaken to rectify the problem, so unfortunately any costs you incur in
relation to such rectification will not be covered by us in any way.


What is not covered


The pores, microcracks,slight bends and possible variation in colour
are inherent characteristics of the material used and evidence of
handicraft, which give this furniture its unique appearance and charm.
For these reasons, this article cannot be returned or exchanged.


Our warranty does not cover defects or damage arising in respect of:
1. The repair or replacement of any third party components;
2. Fair wear and tear, resulting in scratches or staining;
3. Modification or misuse (e.g., cutting or direct heat on worktops);
4. Physical, chemical or mechanical abuse;
5. Unauthorised repair;
6. Natural colour differences, veining, pot marks and fissures;
7. -Small changes in shape of the worktop each side and slight bending up to
10mm;


Cracks are not covered by DesignerStone, after 3 months from the
date of installation


8. Use other than for regular domestic purposes or a purpose which is not
disclosed at the time of installation or outdoor use;
9. Failure to use the product in accordance with the written instructions
contained within these T&C's & our After-care Instructions;
10. Moving parts or parts which are likely to perish over time (such as rubber
seals around sinks);
11. Improper installation, site preparation or site maintenance by anyone other
than a DesignerStone Ltd Fitter;
12. Any non-DesignerStone product; or
13. Act of God.
14. Silicone - damage silicone after installing worktops - the customer is
obliged to purchase it in themselves range and the assumption of an advice
which could be most helpful.
15. Destruction or damage of the concrete product produced by DesignerStone
and caused by:
- incorrect levelling of cabinets, insufficient strengthening cabinets, cabinets
folded up or poor quality of cabinets


IT IS NOT A DEFECT IN THE PRODUCT and DesignerStone has no obligation to
repair or replace the product.


16. All complaints and issues regarding the installation process must be
reported on site directly to our operatives. No such complaint will be taken into
consideration after they leave the site.


Other limitations


Neither we nor any of our third party suppliers make warranty of any kind
whether expressed or implied with respect to the product or fitting except as
provided herein. We shall not be liable in tort or contract for any direct,
consequential, special or incidental losses or damages arising out of the use or
inability to use the products with the exception of death or personal injury
arising from our negligence or as set out in our warranty.


The customer is obliged to prepare the kitchen for installation. If the all cabinet
will not be set in horizontal alignment - our company has the right to refuse
the installation and set up a new installation date. Customer have to pay
another delivery costs .


How to claim under our warranty: In the unlikely event that you do need to
claim under our warranty, you must first contact the person or place you
bought the product from, who will then contact us if appropriate. Proof of
purchase ( the receipt) will be required. If we deem the fault to be covered
under our warranty, we will contact you with a view to assessing the claim.


Payment Terms

(only apply to worktops, bar-tops & commercial projects)


Orders priced £1500+VAT or below - 100% of the total cost is required as
deposit.
Orders priced £1,500+VAT to £3,000+VAT - A £1,000+VAT is required as
deposit.
Orders priced £3,000+VAT to £5,000+VAT - A £1,500+VAT is required as
deposit.
Orders over £5,000+VAT - the deposit is determined depending on the project.


The remaining balance is required after production is complete and before
delivery is made. DesignerStone Ltd will email photos (if appropriate) of the
finished products as proof of production prior to delivery.


Reservation fee and Deposit are non refundable.


Once production has commenced DesignerStone reserves the right to charge
an additional fee if alterations to products are required. Site costs will be
separate from products costs and will cover the costs of labour, travel, hiring of
equipment and any accommodation if required. Site costs can increase if the
agreed facilities are not provided on site and works are caused to run over the
specified time scale, the extra costs will be sent as invoices and need to be
paid 7 days after the invoice is issued. If the client cancels the work after
production is started the client can not ask for the refund of the deposit or
reservation fee. If the client cancels the work on the day of delivery, they are
to be billed these extra costs and payment is due 7 days after the invoice is
issued.


All items remain property of DesignerStone until paid for in full.


PLACING AN ORDER


The order is only placed and added to the production schedule once the
reservation fee has been paid.
DesignerStone Ltd will then set a date for Template (if included in order) and
an estimated delivery/installation date with the client.
DesignerStone Ltd reserves the right to change the delivery date or time due
to any kinds of accidents e.g. van failure or production faulty.
Our consultant will inform you about situation as soon as it is possible.
We will arrange new delivery date and time for first available date.
We cannot offer you any refunds when your date or time has been changed
due to any unexpected issue.


Delivery


Please note we do not provide weekend delivery. Our team delivers from
Monday-Friday between 9am - 3pm. As we deliver our products personally, we
schedule multi-deliveries based on your region, therefore we are unable to
schedule individual deliveries for clients as it is scheduled based on your area.
The client must reserve a place for the parking of a large van close to the
delivery address because many of the items we produce are very heavy and
cannot be carried over long distances. DesignerStone Ltd will strive to meet
delivery dates given, please note these dates are not given as a guarantee or
part of the contract agreed. DesignerStone LTD will write to the Client about
the supply and installation 4-5 days earlier. The customer is obliged to adjust
to for the proposed date.


If the client has only paid for the delivery;

  • DesignerStone Ltd will send only a driver and the client will need to supply an
    appropriate amount of men in order to unload goods safely.
  • Delivery of product/s to a location or site requires appropriate and safe
    access to carry product/s from vehicle to place of installation.
    Please note that Designerstone LTD reserves the right to change the delivery
    date or time due to any kinds of accidents e.g. van failure or production faulty.
    Our consultant will inform you about situation as soon as it is possible. We will
    arrange new delivery date and time for first available date. We cannot offer
    you any refunds when your date or time has been changed due to any
    unexpected issue.


THE DAY OF DELIVERY


Our delivery team can help with carrying your product to your desired place
(this must be on ground floor). You have to provide people to help with
unloading (we will tell you how many you need) and a safe access.


Installation


Delivery of product/s to a location or site requires appropriate and safe access
to transfer product/s from vehicle to place of installation. When fitting wastes,
allow silicon to seal and the retaining nut must be bought up to the underside
of the basin. This nut must not be over tightened as this may damage the
product. A tolerance of ± 5mm is possible on all measurements taken due to
the nature of concrete. Post installation the products should be left alone for 48
hours to allow the glue used to bond the worktops to the cabinets to set. In
the case where the client has paid for installation;

• DesignerStone Ltd will supply maximum of 3 people to carry the
products on the day of installation (unless agreed otherwise beforehand).
• Client needs to provide enough people to lift and carry them safely.
• DesignerStone Ltd reserves the right to refuse delivery to a location or
site if access is deemed unsafe.
• Installation does not include electrical, gas, plumbing or jointing works.
• Do not screw tap and waste to tightly as it may cause tensions inside the
concrete and result in hairlines appering on the surface.
• We always keep tolerance of 2-5mm from each side of the worktop.
• Concrete is like a natural stone so it is normal that some natural
processes may occur, which can cause small changes in shape of the
worktop each side and slight bending up to 10mm (for pieces up to
1000mm long 3mm bend each side is acceptable, 6mm for pieces up to
2000mm long and 10mm for pieces up to 3000mm or longer). That is a
part of the appeal of concrete and not a flaw, so it is not covered by our
warranty.


For the installation we need you to:

• have any worktops taken off, all cabinets need to be clean and ready,
placed in position and in level, stable and mounted permanently for the
installation, you also need to have any sinks, taps, hobs taken off.
• it would be appreciated if plumber would be already there to install sink,
• before we start any installation there has to be a client with us or
somebody who is also entitled to make any unpredictable decisions
• please make sure that there is a car park place for our workers to park a
van
• we need help with unloading the van can you please make sure that
there are some people already waiting.


After the installation a Delivery and Acceptance Protocol must be signed by a
buyer or any person authorized by the buyer – please note that such person is
also responsible for giving the paperwork directly to the buyer.


If by any reason there is no person to sign the Delivery and Acceptance
Protocol it will be presumed that the protocol is accepted by the buyer.
All complaints and issues regarding the installation process must be reported
on side directly to our operatives. No such complaint will be taken into
consideration after they leave the side.


DesignerstoneLTD reserves the right to take photos after the
installation/delivery is completed, in order to archive projects and the right to
place them in the gallery on the website, in social media, advertising materials
and when creating sales listings.


Templating


If the client orders a template then must ensure that all base units in the
kitchen are in position and in level, so the worktops can be installed correctly
and in their final place, as the templates will be made to reflect the positioning
on the day. DesignerStone Ltd Templator will take photos of the complete
layout with the actual templates as evidence of this.


Cut out prepared for under-mounted sink is always 2-5mm smaller than the
needed cut out, due to irregular edges of under-mounted sinks.


All sinks with basic cut out are square (without rounded corners), however on
a request of a client and with a small additional cost we can make radiuses on
the corners.


It is essential that all changes must be always confirmed before the production
process begins. If not, then the client will need to pay all costs caused by any
additional work.


Client is responsible for all the things written below, so we can make our
template properly: Cabinets need to be ready in position and in level. You also
need to know any measurements of any tap holes, hobs, sinks etc. Any current
worktops should be taken off. Please also make sure that you will confirm
already made template by signing one of our documents, which is necessary
for us to start our work. If any of these restrictions will not be prepared when
our employees will arrive then we have a right to decline the template and
client will have to pay for another template appointment on a different date.


Production


Making the polished concrete items takes at least 2 weeks depending on the
size/complexity of the project, it also depends on how busy the production
schedule is at the time of placing the order. A start date and estimated
production time for orders will be confirmed once deposit has been received.
Production times are given as an estimate only due to the bespoke nature of
our products. DesignerStone Ltd will not accept any liability for the delays
caused by the manufacture of products ordered, including penalties and costs.
Products in some instances may be delivered before completely dry so the
colour can be darker. Pieces will change to their natural colour in time and it
can take few weeks. Please note that care must be taken as the product can be
more susceptible to staining during drying time.


Samples


Samples are available free of charge. Samples are just an example of mix,
design, colours and texture and are provided as guidance only, differences in
tone will occur in the final product. It usually takes about 3 to 7 days to deliver
the samples, depending on whether they are in stock. We can also make any
special samples on client's request however such samples cost extra.


Please note that sheen and polishing are always unique for each sample and
depend on individual casting and mix. Samples are also not sealed the same
way as the final product.


Enclosed samples showing shades of colours only. Differences in tones, texture
and amount of aggregates on final product may vary due to nature of concrete
materials. The colour variations in vertical casting information you will find on
our website in our T&C. Colour of final product may be darker then previously
supplied samples as concrete drying process can take up to few weeks.


Storage Rates


If payment for products is not received within time scales stated within
DesignerStone's terms and conditions, storage rates of £20 per day will be
added to the cost of product/manufacture. Products will be stored for a period
of 30 days from the production completion date. After that period of time
DesignerStone Ltd reserve the right to dispose of product(s) as deemed
appropriate.


Tiles and Panels


All tiles are made on request of the client. Tiles 600mm x 600mm and under
are about 15mm thick (please note that we need to keep +/- 3mm tolerance),
all above that size are 30mm thick. Panels are about 10mm thick (also with
+/- 3mm tolerance).


For all our products we need to reserve the rights of the tolerance which is +/-
3mm.


Surface Texture


The manufacture of polished concrete products involves a complex casting
process when liquid concrete becomes a solid form. During this process
DesignerStone Ltd aim to control and monitor all of the stages, but due to the
nature of the procedure and concrete as a material, variable outcomes will
occur in colour and surface texture.


These idiosyncrasies are an integral part of the character of concrete and are
considered to be part of the appeal and not flaws. Typical characteristics of
concrete products may include: bug or blow holes, non-structural hairlines
crack and patina. Small knock outs may occur along the edges of some
products, although this is a typical characteristic of concrete. Please note that
production process can cause slight discolouration because the reinforcements
that are placed inside the concrete make the material thicker. Such
discolouration should disappear after few weeks from the installation. In
multiple casts (i.e. worktop sections) colour variation may occur, surface
details will differ as will the character of each component.


Vertical Casting –The sides of concrete products may vary from the top surface
of the products. Vertical casting makes natural and irreplicable patterns, it can
also contain discolouration.


The colour variations on the sides can differ depending on the colour of the
product. Darker colours can have grey discolouration in lighter shades whereas
lighter colours can have discolouration which is the colour of the aggregates
added to the mix such as sand.


This is a natural process which gives concrete its special character and makes
the product unique and the only one in the world with its' pattern.


ABOUT GRINDING TABLE TOPS OR WORKTOPS

  • Horizontal is grinding only (external vertical sides are not in grinding finish)

ABOUT GRINDING SINKS

  • Horizontal + outside vertical sides are grinding (bowl can't be in grinding
    finish)

Due to the nature of concrete, movement, shrinkage and slight bending may
occur during the casting process altering the shape the product. If fitting is
part of the order placed, DesignerStone Ltd will endeavour to equalize any
shape differences. Product edges may vary in degree and in some causes the
aggregates may be visible, this is part of variable nature.


Slight bending may occur in all concrete products and it does not affect the
concrete durability or structure. For pieces up to 1000mm long 3mm bend each
side is acceptable, 6mm for pieces up to 2000mm long and 10mm for pieces
up to 3000mm or longer.


Cut Outs


Specific details and cut out sizes must be provided by the client/contractor in
order for production to run within given lead times. The client will then be
responsible for the dimensions of these cut outs.


Please note that hairlines may occur around the cut outs. They have no
influence on the concrete's quality or durability and are not in the structure of
the material, they are just a visual feature of concrete surface.


Remake


Products will be replaced in the unusual event of being damaged in transit or
has been made incorrectly. The lead time of the replacement will require no
less than the manufacturing time given for the original order. DesignerStone
Ltd will strive to meet delivery dates given, please note these dates are not
given as a guarantee or part of the contract agreed. DesignerStone LTD will
notify the Client about the supply and installation 3-5 days earlier (including
weekends). The customer is obliged to fit up for the proposed date.


DesignerStone LTD can make a product again but DesignerStone will not pay
for all costs incurred by the replacement of the product, such as: people
needed to unload, install and deinstallation of the sink, hob etc. and other
kitchen equipment.


The rules are exactly the same as requested on first delivery and installation.
Client is responsible for providing the proper access to the worktop and
cabinets. If something has been installed (i.e. tiles etc.) Client is responsible
for removing it for the installation of the product provided by DesignerStone
LTD.


The client must also reserve a place for the parking of a large van close to the
delivery address because most of the items we produce (especially worktops)
are heavy and cannot be carried over long distances.


DesignerStone LTD writing to the Client about the supply and installation notify
3-5 days earlier (including weekends). The customer is obliged to fit up for the
proposed date. In the case where the client has only paid for delivery; -
DesignerStone Ltd will only send out a driver and the client will need to supply
an appropriate amount of manpower in order to unload goods safely.


AFTER CARE INSTRUCTION (SINKS)


Post Installation


Concrete needs time to become completely dry and it may take as much as
few weeks for the final colour to come through which will be lighter than how it
appears when first delivered. Product needs to be treated with an extra care
for first 14 days as sealer need time to cure completely. You need to make sure
not to leave any hot/acidic substances or liquids to dry on the surface to avoid
staining.


Fitting


Wall has to be sturdy and properly prepared to hold the weight of concrete
sink. Any brackets designed for holding concrete sinks have to be secured to
the wall using proper fixings. Sink has to be secured to the brackets and the
wall with adhesive. Surface under the sink is not even and all gaps where sink
does not touch the brackets have to be filled with more adhesive or packers.
Please make sure that the adhesive for sink is distributed evenly on the whole
brackets/wall surface to provide a good substrate for the product. Do not screw
tap and waste to tightly as it may cause tensions inside the concrete and result
in hairlines appearing on the sink surface.


Cleaning & Maintenance


The exposed concrete surface has been sealed to help maintain/protect it. Our
products should be cleaned with warm soapy water using a bleach and acid
free products. Sealant can be damaged by scratching with any sharp objects,
which is why CastConcrete recommend to clean surfaces carefully with soft
equipment (such as sponge or towel) without any sharp elements. Scrubbing
with abrasive powders or pads is not recommended as this may damage the
surface and sealer coating. For cleaning we recommend products dedicated for
polished concrete. There is a huge variety of such products on the market,
however we recommend trying the product on a small non-visible area first.


AFTER CARE INSTRUCTION (TABLES)


Cleaning & Maintenance


Do not use or touch the table at least 48 hours after installation to allow the
glue to set. Concrete also takes a while to fully dry out and so it may take as
much as few weeks for the final colour to come through which will be lighter
than how it appears when first delivered. Product needs to be treated with an
extra care for first 14 days as sealer needs time to cure completely. The
important thing to prevent concrete tables from staining is not to leave any
hot/acidic substances or liquids to dry on the surface. We advise using coaster
under glasses, cups and mugs. Do not place hot pans or other hot items onto
the surface as this will lead to staining on the surface, always use a pan stand
or coaster as appropriate. Do not keep concrete tables under cover, concrete
needs to breathe to get dry and cure properly. Covering the surface will disturb
this process. Do not leave any objects over 10kg on the table top and do not
place any objects over 20kg on the table top as this can cause micro-cracks or
even cracks. Moving or lifting the table must be done by lifting the legs/frame,
not the top. The exposed concrete surface has been sealed to help
maintain/protect the surface. The main points to avoid are; Do not use the
work surface as a chopping block, this will lead to scratches, always use a
chopping block. Cutting and chopping or any other action should be done on a
chopping board and not directly on the surface of the product because it may
damage it. Do not use boards or trivets made of rough of scratchy materials as
it may scratch the surface and damage the sealer coating. Edges or corners of
the product can be chipped if knocked by heavy items. Care should be taken
when using heavy pots and pans. Our surface sealants may be damaged or
discoloured by the heat from hot utensils.


Cleaning


CastConcrete recommend to clean surfaces carefully with soft equipment (such
as sponge or towel) without any sharp elements. The best way to clean the
product is with warm water and soap. Please do NOT use acidic cleaning
products (liquids/ soaps/ wipes) on the concrete surfaces. Never use abrasive
product, strong acid detergents, bleaching agents, metal brushes or highpressure cleaners. Preferably use a soft clean dry cloth. For cleaning we
recommend products dedicated for polished concrete. There is a huge variety
of such products on the market, however we recommend trying the product on
a small non-visible area first. Do not leave spills unattended. Immediately
clean coloured stains (such as red wine, oil, tea and coffee) with a wet sponge
and soap. The important thing to prevent worktop from staining is not to leave
any hot/acidic substances or liquids to dry on the surface. We advise using
coasters under glasses, cups and mugs. Avoid spilling any strong acidic
substance or using any harsh chemical cleaning solutions on the surface. If you
do accidentally spill such a substance, immediately dry the surface and then
wipe it several times with a damp cloth (allowing it to dry every time).


AFTER CARE INSTRUCTION (SHELVES)


Post Installation


Concrete needs time to become completely dry and it may take as much as
few weeks for the final colour to come through which will be lighter than how it
appears when first delivered. Product needs to be treated with an extra care
for first 14 days as sealer need time to cure completely. You need to make sure
not to leave any hot/acidic substances or liquids to dry on the surface to avoid
staining.


Fitting


Wall has to be sturdy and properly prepared to hold the weight of concrete
shelf any brackets designed for holding concrete shelf have to be secured to
the wall using proper fixings.


Cleaning & Maintenance


The exposed concrete surface has been sealed to help maintain/protect it. Our
products should be cleaned with warm soapy water using a bleach and acid
free products. Sealant can be damaged by scratching with any sharp objects,
which is why CastConcrete recommend to clean surfaces carefully with soft
equipment (such as sponge or towel) without any sharp elements. Scrubbing
with abrasive powders or pads is not recommended as this may damage the
surface and sealer coating. For cleaning we recommend products dedicated for
polished concrete. There is a huge variety of such products on the market,
however we recommend trying the product on a small non-visible area first.


AFTER CARE INSTRUCTIONS (BAR TOP & WORKTOPS)


The Advantages of 100% Real Concrete


100% real concrete is a material that you can use for life, it is very long
lasting, and you can re-polish and re-seal as many times as you want which
makes your product look brand new again. With every re-polishing the
aggregates and small stones in the concrete become more visible, after a few
years and numerous re-polishing's you can have a whole new design. Real
concrete consists of special aggregates, sand, and highest strength cement
along with steel reinforcement.

 

Post Installation


Do not use or touch the table at least 48 hours after installation to
allow the glue to set. Concrete also takes a while to fully dry out and
so it may take as much as few weeks for the final colour to come
through which will be lighter than how it appears when first delivered.
Product needs to be treated with an extra care for first 14 days as
sealer needs time to cure completely. The important thing to prevent
concrete products from staining is not to leave any hot/acidic
substances or liquids to dry on the surface. We advise using coaster
under glasses, cups and mugs. Do not place hot pans or other hot
items onto the surface as this will lead to staining on the surface,
always use a pan stand or coaster as appropriate. Do not keep
concrete products under cover, concrete needs to breathe to get dry
and cure properly. Covering the surface will disturb this process. Do
not leave any objects over 10kg on the table top and do not place any
objects over 20kg on the table top as this can cause micro-cracks or
even cracks.


Installing other appliances


When installing hobs/sinks/extractors into cut outs in the worktops, be careful
not to be too rough as this may lead to small hairline cracks around the outer
edges of the cut outs.
Do not screw tap and waste to tightly as it may cause tensions inside the
concrete and result in hairlines appearing on the surface.


Cleaning & Maintenance


The exposed concrete surface has been sealed to help maintain/protect the
surface. The main points to avoid are; Do not use the work surface as a
chopping block, this will lead to scratches, always use a chopping block.
Cutting and chopping or any other action should be done on a chopping board
and not directly on the surface of the product because it may damage it. Do
not use boards or trivets made of rough of scratchy materials as it may scratch
the surface and damage the sealer coating. Edges or corners of the product
can be chipped if knocked by heavy items. Care should be taken when using
heavy pots and pans. Do not place hot pans or other hot items onto the
surface as this will lead to staining on the surface, always use a pan stand or
coaster as appropriate. Our surface sealants may be damaged or discoloured
by the heat from hot utensils. It is recommended to use dish rack or drainer
and not leaving wet dishes to dry on the worktop surface. We recommend to
clean surfaces carefully with soft equipment (such as sponge or towel) without
any sharp elements. Avoid spilling any strong acidic substance or using any
harsh chemical cleaning solutions on the surface. If you do accidentally spill
such a substance, immediately dry the surface and then wipe it several times
with a damp cloth (allowing it to dry every time). For cleaning we recommend
products dedicated for polished concrete. There is a huge variety of such
products on the market, however we recommend trying the product on a small
non-visible area first.


Outdoor use of our concrete products


Suitable for outdoor use. Concrete products can be used outdoors up to a
maximum temperature of 50 ° C - 125 degrees Fahrenheit.
We advise you to regularly check and clean your concrete products when in use
AND when not in use during the off season, even when covered up for a long
period of time, to ensure the best care of the product and to keep it looking
fresh and clean.


Covering concrete products


During the off season please cover your Concrete furniture piece(s) with a
protective cover 100 % polyester coated with water-repellent: a waterproof,
breathable, UV-resistant and place them in a dry location.


Concrete should not be left under the cover for an excessive period of time as
it may get damaged by condensation forming under the cover. Condensation
forms due to temperature changes which is sometimes mistaken for leakage.
We do recommend airing covers off every so often and cleaning the concrete
products.


▪ Do not leave liquids or common outdoor dirt to dry on the
concrete.
▪ Do not step on or sit on the fire pit (other concrete
products) under no circumstances
▪ Do not apply heavy pressure while installing burner and
control panel
▪ Failure to do so may result in cracks and hairlines on the
concrete surface or even permanent damage to the product.
▪ Do not place heavy objects on the top of the fire pit (other
concrete products) as this can cause micro-cracks or even
cracks.

Contact Our Team

Designer Stone - Bespoke Concrete Tables UK
Our e-mail address: Our telephone numbers:


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